Delete your account and data
How to ask Petriotic to delete your account and the personal information linked to it.
The Petriotic app has not launched yet. This page explains the deletion route that applies once it does. Requests sent by email are accepted now.
How to request deletion
- In the app (once launched). Account deletion will be available in the app at launch. Details are to be confirmed.
- By email. Write to info@odingroup.co.za with the subject Account deletion. Send it from the email address linked to your account, or include the contact details linked to your account, so we can find it.
We may ask you to confirm it is you before we delete anything. We will let you know by email when your request has been completed. How long deletion takes is to be confirmed in the full privacy notice.
What gets deleted
- Your account and sign-in details
- Your pet profiles and photos
- Health book records and any documents you uploaded
- Lost-pet reports and posters you created, and the public content published from them
- Sightings and messages sent to you about your pets
- Your notification and app settings
What may be kept
Some records may be kept where the law requires it, for example financial records. Content that other people have already copied or shared outside Petriotic is outside our control.
If we keep something, we will tell you what and why.
Questions
Email info@odingroup.co.za. For how we handle personal information more generally, see the privacy page.